Delivery & Shipping
FREE NZ SHIPPING
- Free 1-2 day delivery within NZ for orders $160 and over, allow an extra 2-4 working days for rural deliveries and oversized items.
- All deliveries within NZ are sent using a Track and Trace service.
- NZ orders under $160 incur a flat rate of $7 or $8.50 for rural deliveries.
PICK UP
Select pick up at checkout and collect your item from our New Plymouth Showroom.
We're here 8am - 3pm daily ~ 109 Devon Street West New Plymouth 4310.
INTERNATIONAL SHIPPING
We ship all international orders with DHL Express
AUSTRALIA
- Free delivery on orders $400NZD and over
- Metropolitan area orders should be received within 2-3 business days of payment confirmation. Delivery to rural addresses, PO Boxes and Private Bags is not available.
- Orders under $400NZD incur a flat rate fee of $50NZD (Tracked)
REST OF THE WORLD
- Free delivery on orders $400NZD and over
- Orders under $400NZD incur a flat rate fee of $60NZD (Tracked)
*Excluding Surfboards and oversized items
SURFBOARDS + OVERSIZED ITEMS
- $50 Flat rate NZ wide
- International shipping calculated after purchase and on charged to customer.
DISPATCH
Orders received by 12 noon/midday NZST Monday to Friday will be dispatched on the same day. Orders made on a Saturday and Sunday or public holidays will be dispatched on the following business day, at peak times there may be dispatch delays.
If you do not receive your order within the specified time frame, please contact us on somebody@crystalcylinder.com so we can look into it further.
TRACKING
A tax invoice and order confirmation followed by a tracking number will be sent to you via email after you place an order. You can use this number to check the status and location of your parcel.