Delivery & Shipping

Free 1-2 delivery within NZ for orders $75 and over* *Allow an extra 2-4 working days for rural deliveries and surfboard orders. All deliveries within NZ are sent using a Track and Trace service. We will endeavour to send out your order the same day if the order is placed before 1pm, otherwise it will be sent the following business day.  

NZ orders under $75 incur a flat rate of $7 or $8.50 for rural deliveries.

Surfboards
Shipping costs will be calculated after the order is placed and then handed on to the customer.
We're often able to organise free delivery around the North Island, NZ.

Pick Up
Select pick up at checkout and collect your item from our physical store in New Plymouth. 109 Devon Street West

Australia
FREE SHIPPING FOR ORDERS OVER $400NZD

Enjoy free shipping to AUS on all orders over $400NZD! Orders under $400NZD incur a flat rate fee of $50NZD (Tracked)
We will endeavour to send out your order the same day if order is placed before 11am otherwise the following business day. We will endeavour to deliver metropolitan area orders within 2-3 business days of payment confirmation. Delivery to rural addresses, PO Boxes and Private Bags is not available.

US, UK & Pacific

Enjoy free shipping on all orders over $400NZD! Orders under $400NZD incur a flat rate fee of $60NZD.

Rest of world

Enjoy free international shipping on all orders over $400NZD! Orders under $400NZD incur a flat rate fee of $60NZD.

Dispatch

Orders received by 12 noon/midday NZST Monday to Friday will be dispatched on that business day. Orders made on a Saturday and Sunday or public holiday will be dispatched on the following business day. Orders will be shipped within 24 hours pending payment confirmation. At peak times there may be dispatch delays.

If you do not receive your order within the specified time frame, please contact us on somebody@crystalcylinder.com so we can look into it further.

A tax invoice will be sent to you via email after you place an order. A shipment confirmation will be emailed to you once your order has been shipped. This confirmation will have the tracking number for your order. You can use this number to check the status and location of your parcel.