Refund policy

You may request an exchange, credit or refund for a full-priced item within 7 days of receiving your order, provided the item is unworn and unused with original packaging.

Return shipping is covered by the customer unless item is faulty.

The items listed below are not eligible for exchange, credit or refund, unless the item is faulty.

  • Swimwear
  • Selfcare / Skincare
  • Earrings
  • Surfboards
  • Furniture
  • Sale or discounted items

Please contact us via email within the 7-day period to arrange your exchange or return.

Contact: somebody@crystalcylinder.com

Returns address: 109 Devon Street West, New Plymouth, Taranaki 4310