Returns & Exchanges

For any questions or problems regarding a product or order, please feel free to contact us via email -

Please note any returns must be received within 21 days of purchase and all returns must include original packaging, tags and be in a saleable condition. 

Please send goods back to us via a traceable method to:

Crystal Cylinder
109 Devon Street West
New Plymouth 4310
New Zealand

Please note Crystal Cylinder does not take responsibility for any items lost in the process of returning them to us and hence why we recommend a traceable method.
We will raise a credit or exchange your item once the product has been returned and accepted.

Cash Refunds will only be available if the item purchased is faulty and we can not replace it.

Customer to cover the cost to ship returned items, unless product received is faulty or not fit for purpose.