WOMENS
- New Arrivals
- Clothing
  - Tops
  - Dresses
  - Outerwear
  - Denim
  - Pants
  - Shorts
  - Skirts
  - Swim
- Clearance
- Gift Card
MENS
- New Arrivals
- Clothing
  - T-Shirts
  - Shirts
  - Outerwear
  - Shorts
  - Pants
  - Denim
- Clearance
- Gift Card
ACCESSORIES
- Footwear
- Socks
- Eyewear
- Headwear
- Bags
- Jewellery
LIFESTYLE
- All
- Sun Care
- Self Care
- Towels
- For The Beach
- For The Home
- For The Pantry
- Gift Card
SURF
- Surfboards
  - All
  - Preloved
  - Fish
  - Performance
  - Mid Length
  - Longboard
- Fins
- Wetsuits
  - Winter
  - Summer
- Accessories
BRANDS
- A-C
- D-L
  - Dariwallah
  - Em On Holiday
  - Epokhe
  - FCS
  - Foile
  - Former
  - Havaianas
  - Honey Bloom
  - Inner Relm
  - Jordan Griffin
- M-S
- T-Z
CLEARANCE
THE PULSE
- PULSE REWARDS
- PULSE COMMUNITY

Returns & Exchanges

For any questions or issues regarding a product or order, please contact us via email - somebody@crystalcylinder.com

We will offer to exchange a product if you have ordered the incorrect size, (excluding any lifestyle, skin, hair or discounted and sale items) the product will be exchanged like for like in the requested size and shipped at the expense of the customer. If the like for like product is not available a store credit to the value of the product will be issued with a one year expiry date. Please shop mindfully as we do not offer exchanges for change of mind purchases.

Please make contact with us via email to begin the exchange process somebody@crystalcylinder.com

We will request the product for exchange be returned to Crystal Cylinder via a traceable shipping method at your expense, Crystal Cylinder is not responsible for the loss or damage of any product during shipping.

Crystal Cylinder 109 Devon Street West New Plymouth Taranaki 4310

All product returned must be:

In a unworn, unwashed condition
Contain original tags and packaging

Items must be received within 21 days from the date of purchase, all sales after 21 days are final. We reserve the right to deny any returns if the product returned does not meet our return policy requirements.

If your product is faulty, or if the product you have received does not match the description, we will offer a replacement or refund.

Please contact us via email to request a refund or replacement somebody@crystalcylinder.com

Once we have received your request we will provide a prepaid shipping label for the product to be returned to Crystal Cylinder. All product returned must be:

In a unworn, unwashed condition
Contain original tags and packaging

Items must be received within 21 days from the date of purchase, all sales after 21 days are final. We reserve the right to deny any refunds if the product returned does not meet our return policy requirements.

Once the product is received and the request accepted we will offer a like for like replacement or refund the product value and any shipping cost incurred to the original payment method.

Cheers!