Returns & Exchanges

For any questions or problems regarding a product or order, please feel free to contact us via email @

Please note any returns must be received within 21 days of purchase and all returns must include original packaging, tags and be in a saleable condition. 

Send goods back to us via a traceable method to:

Crystal Cylinder
114C Govett Ave
Frankleigh Park
New Plymouth 4310
New Zealand

Please note Crystal Cylinder does not take responsibility for any items lost in the process of returning them to us and hence why we recommend a traceable method.
We will raise a credit, exchange or refund you once the garment has been returned and accepted.

Return shipping costs are to be covered by the customer.